{"id":11570,"date":"2024-09-17T14:09:51","date_gmt":"2024-09-17T12:09:51","guid":{"rendered":"https:\/\/mirrix.be\/?page_id=11570"},"modified":"2025-08-13T11:00:19","modified_gmt":"2025-08-13T09:00:19","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/mirrix.be\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Right of withdrawal<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

The provisions of this article only apply to Customers who, in their capacity as consumers, purchase items online from Marka BV.<\/p>

The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving reasons.<\/p>

The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the goods. If the total order is shipped in partial deliveries, the date of receipt of the specific item applies and not the totality of the order.<\/p>

For agreements concerning regular delivery of goods during a certain period, the date on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the first item applies.<\/p>

To exercise the right of withdrawal, the Customer must inform Marka BV, Meerbos 18, 9260 Wichelen, Belgium, of their decision to withdraw from the agreement by means of an unambiguous written statement sent by registered post or by email with the \u201cdelivery confirmation\u201d option. If this is done by email, the Customer must retain proof of dispatch in order to be able to present it at the express request of Marka BV. The Customer may use a model withdrawal form for this purpose, which can be obtained from Marka BV on request, but is not obliged to do so.<\/p>

In order to comply with the withdrawal period, the Customer must send his notification of his exercise of the right of withdrawal before the withdrawal period has expired.<\/p>

The Customer must return or hand over the goods to Marka BV without delay, but in any case no later than 14 calendar days after the day on which he communicated his decision to withdraw from the agreement to Marka BV. The Customer is on time if he returns the goods before the 14-calendar-day period has expired.<\/p>

The direct costs of returning the goods are borne by the Customer.<\/p>

The Customer is requested to return the items in their original condition and packaging, with all accessories and instructions supplied. If the returned product has diminished in value in any way, Marka BV reserves the right to hold the Customer liable and claim compensation for any diminution in value of the goods resulting from the Customer’s use of the goods beyond what is necessary to determine the nature, characteristics and functioning of the goods.<\/p>

All returned items will be carefully examined. The basic principle here is that the consumer may only inspect the item as he would be allowed to do in a shop. Returned items may not have been used. If an item has suffered a reduction in value due to use by the Customer, this will be charged to the Customer.<\/p>

If the Customer revokes the agreement, Marka BV will refund all payments received from the Customer up to that point, including the standard delivery costs, to the Customer no later than 14 days after it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever is earlier.<\/p>

Any additional costs resulting from the Customer’s choice of a different method of delivery than the cheapest standard delivery offered by Marka BV will not be refunded.<\/p>

Marka BV will refund the Customer using the same payment method that the Customer used for the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged any costs for such a refund.<\/p>

The Customer cannot exercise the right of withdrawal for:<\/p>

\u2022 the delivery of goods manufactured according to the Customer’s specifications, or which are clearly intended for a specific person;<\/p>

\u2022 the delivery of goods which, by their nature, are irrevocably mixed with other products after delivery;<\/p>

\u2022 agreements where the Customer specifically requested Marka BV to visit them to carry out urgent repairs or maintenance;<\/p>

\u2022 agreements concluded during a public auction;<\/p>

\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Right of withdrawal The provisions of this article only apply to Customers who, in their capacity as consumers, purchase items online from Marka BV. The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving reasons. The withdrawal period expires 14 calendar days after the day on […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11570","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mirrix.be\/en\/wp-json\/wp\/v2\/pages\/11570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mirrix.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mirrix.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mirrix.be\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mirrix.be\/en\/wp-json\/wp\/v2\/comments?post=11570"}],"version-history":[{"count":0,"href":"https:\/\/mirrix.be\/en\/wp-json\/wp\/v2\/pages\/11570\/revisions"}],"wp:attachment":[{"href":"https:\/\/mirrix.be\/en\/wp-json\/wp\/v2\/media?parent=11570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}